Returns and Exchanges
We are pleased to accept returns of unworn merchandise within 30 days from the date of shipment from houseasta.com. To qualify for a return or exchange, items must remain unwashed and unworn, with the original tags still attached. Please be aware that original shipping costs (and any applicable duties) are non-refundable. Currently, we do not offer exchanges; therefore, please ensure you double-check the size and color of your purchase. Should an exchange be necessary, return the item first and then place a new order after your refund has been processed.
*** Only one return request is permitted per order ***
Frequently Asked Questions Regarding Returns, Refunds, and Exchanges
How do I return an item?
Please email [email protected]. Include your order number and the email address used during your purchase in your email. Indicate whether you would like a refund for the returned item. Once your request is approved, you will receive an email with detailed shipping instructions. Returns will typically be processed within one week.
What items can be returned?
Unused items in their original packaging, with all tags intact, are eligible for return within 30 days of delivery.
What items are non-refundable?
The following items are not eligible for return:
Discounted items
Used, washed, or worn gear
What if the item I received is damaged?
If the item you purchased is defective, please contact us at [email protected] within 7 days of delivery, providing photos and a description of the damage.
Can the item be exchanged?
Exchanges are currently unavailable; therefore, please ensure to check the size and color carefully before making your purchase. If an exchange is needed, return the item first and submit a new order after receiving the refund.
What are the available refund options?
The only available refund method is:
Refund to the original payment method
How do I ship the item back?
For detailed instructions on how to return your item, please refer to the email you received after your return request was approved.
How soon will I receive my refund?
Once your returned item has been received and inspected, you will be notified via email. You will also be informed whether your refund request has been approved or denied. If approved, the refund will be processed within 5 to 7 business days. If the item fails to meet our damage, wash, and wear standards, the refund may be denied.
My question was not answered…
If you have any questions regarding returns or refunds, please reach out to us at [email protected].