At our company, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible. Please read the following guidelines regarding our return policy:
Eligibility:
To be eligible for a return, the item(s) must be unused, in the same condition as received, and in its original packaging. Returns are generally accepted within 7 days from the date of delivery.
Return Process:
To initiate a return, please follow these steps:
Contact our customer support team and provide your order details, including the order number and the reason for the return.
Our customer support team will provide you with instructions on how to proceed with the return, including the return shipping address.
Package the item(s) securely in the original packaging or a suitable alternative to prevent damage during transit.
Ship the item(s) back to us using a trackable shipping method. Please retain the shipping receipt as proof of return.
Once we receive and inspect the returned item(s), we will process your refund or exchange according to our policies.
Refunds:
Refunds will be issued in the original form of payment used for the purchase. Please note that shipping fees, if applicable, are non-refundable. The refund will be processed promptly upon completion of the return inspection, and the timeframe for the refund to reflect in your account may vary depending on your financial institution.
Exchanges:
If you would like to exchange an item for a different size, color, or model, please indicate your preference when contacting our customer support team. We will assist you in facilitating the exchange process, subject to availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on the availability of the item.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as sending the wrong item or a defective product. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs.
Non-Returnable Items:
Certain items may not be eligible for return due to hygiene reasons, safety concerns, or other restrictions. These items are clearly indicated on houseasta.com, and all sales of non-returnable items are final.
Non-Refundable Items:
Some items, such as digital downloads, gift cards, or personalized/customized products, are non-refundable and cannot be returned or exchanged unless they are defective or not as described.
Policy Changes:
We reserve the right to update or modify our return policy at any time. Any changes will be effective immediately upon posting the revised policy on houseasta.com. We encourage you to review the return policy periodically for any updates.
If you have any questions or require further assistance regarding our return policy, please contact our customer support team. We are here to help you.
Thank you for choosing our company, and we appreciate your business.